Shipping
We send orders with Australia Post & DHL Express from Henley Beach, South Australia.
*Please allow some variance in postage times due to unforeseen circumstances.
ESTIMATED TRANSIT TIMES
Australia
Free Standard Shipping on all orders (2-8 business days*)
$8 AUD Express Shipping on orders below $150 AUD (1-4 business days*)
Free Express Shipping on orders above $150 AUD (1-4 business days*)
New Zealand
$16 AUD DHL Express Courier on orders below $150 AUD (2-4 business days*)
Free DHL Express Courier on orders above $150 AUD (2-4 business days*)
US & Canada
$36 AUD DHL Express Courier on orders below $150 AUD (2-7 business days*)
Free DHL Express Courier on orders above $150 AUD (2-7 business days*)
UK & Ireland
$36 AUD DHL Express Courier on orders below $150 AUD (2-7 business days*)
Free DHL Express Courier on orders above $150 AUD (2-7 business days*)
Europe**
$36 AUD DHL Express Courier on orders below $150 AUD (2-7 business days*)
Free DHL Express Courier on orders above $150 AUD (2-7 business days*)
*Estimated delivery time to major cities.
**We ship to most, but not all, parts of Europe.
All duties and taxes are the responsibility of the customer.
Please note that the shipping time frames are estimates only and do not include customs processing delays or shipping delays due to flights being grounded which are unfortunately out of our control. Remote areas may experience longer delivery times.
If you are experiencing a shipping delay, missed delivery or lost parcel, please follow up with your chosen courier service through your tracking link. They will be help you to resolve any issue you have with your delivery.
PRE-ORDERS
Any purchase that includes a Pre-Order along with in stock items will be dispatched as one parcel when the Pre-Order becomes available in our warehouse.
Pre-Order information will be displayed on the product page, our ETA is an estimate only and may arrive before or after the timeframe.
Returns
Didn't work out the way you wanted?
No worries, if you are unhappy for any reason with your purchase we will happily provide you with a store credit.
HOW TO RETURN
DOWNLOAD A COPY OF THE RETURNS SHEET
Include returns sheet inside parcel and post back to:
RETURNS ADDRESS
Old Sport
PO BOX 9155
Henley Beach South SA 5022
RETURN CRITERIA
- Must be unworn, free of makeup/marks/perfume
- Must have original tags attached and returned INSIDE original protective plastic packaging.
- Must be received by Old Sport within 14 days of delivery date
- Sale and Sample items are final can not be returned
- Return shipping is at the customer’s expense and is non-refundable
- We aim to process returns within 7 days, you will be notified via email with your Store Credit once your return has been processed and approved
- For faulty items, please email photos to hello@oldsport.co within 48 hours of receiving your order. We'll organise a returns postage slip for the faulty item and send you a replacement product if one is available. If a like-for-like product replacement isn't available, we'll refund your order.
- Sale items are final and can not be returned
- AFTERPAY RETURNS
- If you have purchased through AfterPay, the returns process is the same as the above. A store credit will be issued and your AfterPay payment plan will continue.
- INTERNATIONAL RETURNS
- All international customers are required to cover their return postage.
- Returns will be processed as a store credit
- Duties, taxes, and VAT are not refunded on international returns.
- Must be received by Old Sport within 30 days of delivery date
-
RETURN TO SENDER
- We do not take responsibility for incorrect address provided by customer at checkout. Once you have received a shipping confirmation we can not change the postal address. Please follow up with the shipping carrier to organise re-direction at your earliest.
- In the case of an order being sent to the wrong address provided by the customer, the parcel may be abandoned and the customer will not be entitled to a refund.
- Refusal to pay duties and taxes does not warrant a refund. Parcels are abandoned at International customs and no refund or credit will be issued.
- If the item is refused at customs or returned to Old Sport as 'Return To Sender' in as-new condition, the customer will receive a store credit minus the cost of postage that was covered by Old Sport (Aus $20, International $40, DHL $75).
Please note:
We do not offer refunds on change of minds.
We no longer offer direct exchanges. Your store credit can be used to purchase your new style/size.
Items that don't meet the conditions above will be returned to customer at customers expense.
We recommend returning items through traceable mail. Old Sport will not issue a credit on items that are not received or are lost in transit. Check that your chosen postal service can deliver to a PO Box before sending.
Old Sport is not responsible for incorrect addresses entered at checkout. Please contact us at your earliest to rectify, however it is not guaranteed that we can update it before lodgement had begun.
QUESTIONS
We're always happy to help. Email us at hello@oldsport.co and we'll get back to you as soon as possible.