Shipping & Returns

Shipping

We send orders with Australia Post & DHL Express from Henley Beach, South Australia. Old Sport is available online only.

*Delivery dates provided are estimates only. Please allow additional time for processing orders. Old Sport is not liable for any loss or damage caused by reasonable or unavoidable delays from our delivery partners. 

ESTIMATED TRANSIT TIMES

Australia

$5 AUD Standard Shipping on all orders below $150 AUD (2-8 business days*)

$10 AUD Express Shipping on orders below $150 AUD (1-4 business days*)

Free Express Shipping on orders above $150 AUD (1-4 business days*)

 

New Zealand

$16 AUD DHL Express Courier on orders below $150 AUD (2-4 business days*)

Free DHL Express Courier on orders above $150 AUD (2-4 business days*)

 

USA

(Not including duties and taxes)

$36 AUD DHL Express Courier on orders below $150 AUD (2-7 business days*)

Free DHL Express Courier on orders above $150 AUD (2-7 business days*)

 

Canada 

(Not including duties and taxes)

$36 AUD DHL Express Courier on orders below $150 AUD (2-7 business days*)

Free DHL Express Courier on orders above $150 AUD (2-7 business days*)

 

UK & Ireland

(Not including duties and taxes)

$36 AUD DHL Express Courier on orders below $150 AUD (2-7 business days*)

Free DHL Express Courier on orders above $150 AUD (2-7 business days*)

 

Europe**

(Not including duties and taxes)

$36 AUD DHL Express Courier on orders below $150 AUD (2-7 business days*)

Free DHL Express Courier on orders above $150 AUD (2-7 business days*)

 

DUTIES & TAXES

International orders may be subject to customs fees and clearance delays, which can extend beyond the estimated delivery time. These charges vary by country and are determined by local customs regulations.

All duties, taxes, and fees are the responsibility of the customer. Old Sport does not cover these costs. For more information or assistance, please contact your local customs office prior to purchasing.

 

We recommend allowing ample time to place your order and receive it comfortably before your event.

If you are experiencing a shipping delay, missed delivery or lost parcel, please follow up with the courier through your tracking link. They will be help you to resolve any issue you have with your delivery.

  **We ship to most, but not all, parts of Europe.

 

PRE-ORDERS

Any purchase that includes a Pre-Order along with in stock items will be dispatched as one parcel when the Pre-Order becomes available in our warehouse.

Pre-Order information will be displayed on the product page, our ETA is an estimate only and may arrive before or after the timeframe.

 

Returns

At Old Sport, we want you to love what you purchase! However, we kindly ask that you choose carefully, as we don’t offer refunds for change-of-mind purchases. By placing an order, you’re agreeing to this policy. If you have any questions or need help before buying, feel free to reach out—we’re always happy to assist!

Upon return of your order, we will provide you with a store credit.

 

HOW TO RETURN

DOWNLOAD A COPY OF THE RETURNS SHEET

Include returns sheet inside parcel and post back to:

Old Sport Returns
PO BOX 9155
Henley Beach South SA 5022
 

RETURN CRITERIA

    • Must be unworn, free of makeup/marks/perfume
    • Must have original tags attached and returned INSIDE original protective plastic packaging.
    • Must be received by Old Sport within 14 days of delivery date
    • Sale and Sample items are final can not be returned
    • Return shipping is at the customer’s expense and is non-refundable
    • We aim to process returns within 7 days, you will be notified via email with your Store Credit once your return has been processed and approved
    • For faulty items, please email photos to hello@oldsport.co within 48 hours of receiving your order. We'll organise a returns postage slip for the faulty item and send you a replacement product if one is available. If a like-for-like product replacement isn't available, we'll refund your order.
    • Sale items are final and can not be returned 
  • AFTERPAY RETURNS
    • If you have purchased through AfterPay, the returns process is the same as the above. A store credit will be issued and your AfterPay payment plan will continue.
  • INTERNATIONAL RETURNS
    • All international customers are required to cover their return postage. 
    • Returns will be processed as a store credit
    • Duties, taxes, and VAT are not refunded on international returns. 
    • Must be received by Old Sport within 30 days of delivery date
  • RETURN TO SENDER
    • We do not take responsibility for incorrect address provided by customer at checkout. Once you have received a shipping confirmation we can not change the postal address. Please follow up with the shipping carrier to organise re-direction at your earliest.
    • In the case of an order being sent to the wrong address provided by the customer, the parcel may be abandoned and the customer will not be entitled to a refund.
    • Refusal to pay duties and taxes does not warrant a refund. Parcels are abandoned at International customs and no refund or credit will be issued.
    • If the item is refused at customs or returned to Old Sport as 'Return To Sender' in as-new condition, the customer will receive a store credit minus the cost of postage that was covered by Old Sport (Aus $20, International $40, DHL $75).

 

Please note:

Return shipping costs are the responsibility of the customer.

We do not offer refunds on change of minds.

We no longer offer direct exchanges. Your store credit can be used to purchase your new style/size.

Items that don't meet the conditions above will be returned to customer at customers expense. 

We recommend returning items through traceable mail. Old Sport will not issue a credit on items that are not received or are lost in transit. Check that your chosen postal service can deliver to a PO Box before sending.

Old Sport is not responsible for incorrect addresses entered at checkout. Please contact us at your earliest to rectify, however it is not guaranteed we can update it before lodgement has begun.

     

QUESTIONS

We're always happy to help. Email us at hello@oldsport.co and we'll get back to you as soon as possible.