Refund policy

Didn't work out the way you wanted?

No worries, if you are unhappy for any reason with your purchase we will happily provide you with a store credit only.

 

RETURN CRITERIA

    • Must be unworn, free of makeup/marks/perfume
    • Must have original tags attached and returned INSIDE original protective plastic packaging.
    • Must be received by Old Sport within 14 days of delivery date
    • Sale and Sample items are final can not be returned
    • Return shipping is at the customer’s expense and is non-refundable
    • We aim to process returns within 7 days, you will be notified via email with your Store Credit once your return has been processed and approved
    • For faulty items, please email photos to hello@oldsport.co within 7 days of receiving your order. We will organise a returns postage slip and a replacement for the faulty will be sent out
  • AFTERPAY RETURNS
    • If you have purchased through AfterPay/, the returns process is the same as the above. A store credit will be issued and your AfterPay payment plan will continue.
  • INTERNATIONAL RETURNS
    • All international customers are required to cover their return postage. 
    • Duties, taxes, and VAT are not refunded on international returns

Please note:

We do not offer refunds on change of minds.

We no longer offer direct exchanges. Your store credit can be used to purchase your new style/size.

Items that don't meet the conditions above will be returned to customer at customers expense. 

We recommend returning items through traceable mail. Old Sport will not issue a credit on items that are not received or are lost in transit. Check that your chosen postal service can deliver to a PO Box before sending.


HOW TO RETURN

DOWNLOAD A COPY OF THE RETURNS SHEET

Include returns sheet inside parcel and post back to:

RETURNS ADDRESS

Old Sport
PO BOX 9155
Henley Beach South SA 5022

    

QUESTIONS

We're always happy to help. Email us at hello@oldsport.co and we'll get back to you as soon as possible.